Pet Care Floor Leader: Open, Lead & Delight Customers

Petco Animal Supplies Stores, Inc.; Easton (Northampton County); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Purpose-driven work

Leadership development

Collaborative culture

Job summary

Petco Animal Supplies, Inc. in the United States seeks a Key Holder to support store leadership, ensure animal welfare, and deliver exceptional customer experiences on the sales floor. You will supervise partners, open/close the store, and drive merchandising and inventory tasks daily.

The role emphasizes leadership, teamwork, and a passion for pets, with opportunities to grow into greater store responsibilities and a collaborative environment.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Leadership

Problem solving

Decision making

Communication

Interpersonal skills

Multitasking

Cash handling

Attention to detail

Job description

Petco Animal Supplies, Inc. in the United States seeks a Key Holder to support store leadership, ensure animal welfare, and deliver exceptional customer experiences on the sales floor. You will supervise partners, open/close the store, and drive merchandising and inventory tasks daily.

The role emphasizes leadership, teamwork, and a passion for pets, with opportunities to grow into greater store responsibilities and a collaborative environment.