Pet Resort Supervisor - Lead Teams, Drive 5-Star Care

K9 Resorts Luxury Pet Hotel; North Olmsted (OH); Sur place; USD 24 796 - 35 817; Plein temps

Avantages offerts par ce poste

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts and perks

Résumé du poste

K9 Resorts Luxury Pet Hotel in North Olmsted, OH, is seeking a hands-on Supervisor to lead daily operations, coach teams, and ensure a premium experience for every guest. This role emphasizes safeguarding pet welfare, delivering high-quality service, and driving enrollments through proactive sales and guest engagement.

As a key holder and MOD, you’ll manage front- and back-of-house activities, coordinate schedules, and uphold brand standards while supporting a fast-paced, luxury environment

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Weekend, holiday, and flexible availability required.

Responsabilités

• Serve as a key holder and Manager on Duty (MOD) when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to company standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Represent the brand at community and marketing events.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort—jumping in wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Connaissances

Leadership

Coaching

Communication

Sales-focused

Multitasking

Description du poste

K9 Resorts Luxury Pet Hotel in North Olmsted, OH, is seeking a hands-on Supervisor to lead daily operations, coach teams, and ensure a premium experience for every guest. This role emphasizes safeguarding pet welfare, delivering high-quality service, and driving enrollments through proactive sales and guest engagement.

As a key holder and MOD, you’ll manage front- and back-of-house activities, coordinate schedules, and uphold brand standards while supporting a fast-paced, luxury environment