Luxury Pet Care Supervisor | Lead, Sell, Delight Guests

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

401(k) plan

Health benefits

Flexible schedule

Leadership training

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in the United States seeks a Supervisor to lead daily operations, coach teams, and ensure a 5-star experience for every guest.

You’ll serve as a key holder/MOD when needed, oversee scheduling, pet care tasks, and customer service, and drive enrollments with a proactive leadership style.

Strong communication, sales focus, and flexibility to work weekends and holidays are essential for this fast-paced, high-energy environment.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with a proactive leadership approach.
• Weekend, holiday, and flexible availability required.

Responsibilities

• Lead, coach, and support front-of-house and back-of-house teams.
• Assist with scheduling, staffing, and daily operations.
• Deliver 5-Star customer service and drive enrollments.
• Oversee pet care tasks and safety.
• Represent the brand at community and events.

Skills

Leadership

Coaching

Communication

Sales

Driver's license

Flexible availability

Multitasking

Job description

K9 Resorts Luxury Pet Hotel in the United States seeks a Supervisor to lead daily operations, coach teams, and ensure a 5-star experience for every guest.

You’ll serve as a key holder/MOD when needed, oversee scheduling, pet care tasks, and customer service, and drive enrollments with a proactive leadership style.

Strong communication, sales focus, and flexibility to work weekends and holidays are essential for this fast-paced, high-energy environment.