Pet Resort General Manager: Lead Teams & 5-Star Experience

K9 Resorts; North Olmsted (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership training & development programs

Employee discounts and perks

Job summary

K9 Resorts in North Olmsted is seeking a General Manager who will oversee operations, develop teams, and enhance customer experience in the luxury pet care industry. The ideal candidate should have 3–4+ years of management experience, strong leadership skills, and the ability to drive accountability and results.

The role demands a sales-oriented mindset and excellent communication for client interaction. We offer competitive benefits like 401(k), health coverage, and flexible scheduling.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen in P&L, labor, operations, and performance metrics.

Responsibilities

• Lead and develop Assistant Managers and resort team members.
• Oversee day-to-day operations ensuring cleanliness and safety.
• Drive revenue through service offerings and client retention.

Skills

Management experience

Leadership

Communication

Problem-solving

Sales-oriented mindset

Job description

K9 Resorts in North Olmsted is seeking a General Manager who will oversee operations, develop teams, and enhance customer experience in the luxury pet care industry. The ideal candidate should have 3–4+ years of management experience, strong leadership skills, and the ability to drive accountability and results.

The role demands a sales-oriented mindset and excellent communication for client interaction. We offer competitive benefits like 401(k), health coverage, and flexible scheduling.