Pet Resort Guest Service Representative FullTime

K9 Resorts of Grand Rapids; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Health insurance

Opportunity for advancement

Job summary

K9 Resorts of Grand Rapids is seeking a Pet Resort Guest Service Representative to create welcoming experiences for our guests and their dogs. As the face of our company, you will ensure each client feels like a VIP through exceptional service.

This role requires a positive, professional attitude and is perfect for dog lovers who enjoy sales and teamwork. We pride ourselves on fostering a supportive environment, and significant advancement opportunities await in our nationally recognized facility.

Qualifications

• Ability to lift at least 20 lbs.
• Availability for some weekend and holiday hours.
• Enthusiastic personality comfortable with selling.

Responsibilities

• Create a welcoming environment for our guests.
• Respond to inquiries and coordinate boarding accommodations.
• Act as a sales consultant, showcasing K9 Resorts' qualities.
• Spend time with private play dogs, ensuring attention and love.
• Provide room-service-style care for guests.

Skills

Customer service skills

Sales ability

Positive attitude

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement

K9 Resorts Luxury Pet Hotel aims to delight our guests and wow our clients, being a home away from home for the dogs we serve! We are second to no one when it comes to dog boarding and dog daycare. We do this through unparalleled training and development of our team. All with a best-in‑class facility that is designed around being a place where dogs want to come!

Core Job Duties:

• Create a welcoming environment for our guests while making sure we wow our clients!
• Respond to various inquiries, coordinate boarding accommodations, and doggie daycare (front desk style).
• Act as a sales consultant, showcasing the unique qualities of K9 Resorts.
• Spend time with private play dogs, ensuring one‑on‑one attention and love.
• Provide room‑service‑style care, greeting guests in the morning and after play.

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts, you are the face of our company. Your primary goal is to provide every client and their dog with a "wow experience," making them feel comfortable, confident, and like VIPs. You uphold our mission and values, ensuring every interaction is a positive one.

Our Culture and Values:

• Positive mindset focused on actions and attitudes.
• Teamwork that looks out for one another.
• Legendary service consistently, internally and externally.
• Accountability and continuous improvement.
• Safety for all we touch.
• Perfection with intense attention to detail.

Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Availability for some weekend and holiday hours.
• Enthusiastic personality comfortable with selling.
• Positive, professional and hardworking attitude.

Company Overview:

K9 Resorts are internationally recognized, multi‑award‑winning pet care facilities. Rated the top pet care franchise in the nation, we have consistently been recognized as #1 by major publications. As a family‑owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs and pride ourselves on promoting from within, creating a family‑like environment. Join our nationally recognized, top‑rated pet care facility for a career with growth potential.