Pet Resort Guest Service Representative, Full-Time

K9 Resorts of Grand Rapids; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Health insurance

Opportunity for advancement

Job summary

K9 Resorts of Grand Rapids is looking for a Pet Resort Guest Service Representative. As the face of the company, you'll ensure every client and their dog enjoy a 'wow experience'. Your role involves creating a welcoming environment, responding to client inquiries, coordinating accommodations, and providing excellent service to our furry guests.

The ideal candidate will possess a high school diploma, an enthusiastic personality, and strong customer service skills. We promote from within and cherish teamwork, making this an exciting opportunity for those who are passionate about pet care.

Qualifications

• Ability to lift at least 20 lbs.
• Some weekend and holiday hours are required.
• An enthusiastic personality is comfortable selling.
• Positive, professional and hardworking.

Responsibilities

• Create a welcoming environment for our guests while making sure we wow our clients!
• Respond to inquiries, coordinate boarding accommodations, and doggie daycare.
• Ensure dogs receive one-on-one attention and love.
• Provide room service for guests.

Skills

Customer service

Sales

Teamwork

Positive attitude

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement

K9 Resorts Luxury Pet Hotel aims to delight our guests and wow our clients, being a home away from home for the dogs we serve! We are second to no one when it comes to dog boarding and dog daycare. We do this through unparalleled training and development of our team. All with a best-in-class facility that is designed around being a place where dogs want to come!

Core Job Duties

• Create a welcoming environment for our guests while making sure we wow our clients!
• Just like the front desk at a luxurious hotel, you're on the front lines of responding to various inquiries, coordinating boarding accommodations, and doggie daycare.
• You're not just a \"customer service representative\", you're a sales consultant showcasing what makes you unlike any other \"kennel\" in the area.
• You'll get to spend time with our private play dogs, ensuring they receive one‑on‑one attention and love.
• Room service? Absolutely, our guest will love getting to see you first thing in the morning and after a fun day of play, too.

Job Summary

As a Pet Resort Guest Service Representative at K9 Resorts, you are the face of our company. Your primary goal is to provide every client and their dog with a \"wow experience\", making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Our Culture and Values

• We have a positive mindset focused on our actions and attitudes.
• We thrive as a result of teamwork that looks out for one another.
• We provide legendary service, consistently, internal and external.
• We are accountable, always looking to improve, always open to feedback.
• We will cherish and honor safety for all we touch.
• We strive for perfection, even in the midst of impossibility, with intense attention to detail.

Pet Resort Guest Service Representative Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• An enthusiastic personality is comfortable selling.
• Positive, professional and hardworking

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with growth potential, join our nationally recognized, top-rated pet care facility.