Pet Resort Guest Service Representative

K9 Resorts of Dumbo; New York (NY); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Pet Resort Guest Service Representative at K9 Resorts of Dumbo is the face of our company, ensuring every client and dog enjoys a memorable, VIP experience. You will uphold our mission and values with positive interactions and a proactive approach.

Responsibilities include greeting customers, check-in/check-out, reservations, pet custody, tours, feeding and medicating dogs, playtimes, body checks, sanitation, daycare monitoring, and bathing as needed.

Qualifications

• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship mindset and comfort with customers.
• Outgoing, positive, and enthusiastic personality.

Responsibilities

• Greet customers entering the building.
• Follow all operating procedures in the Operations Manual.
• Perform check-in/check-out and reservations in the POS system.
• Take custody of pets and ensure proper placement in the building.
• Answer telephone inquiries.
• Provide facility tours to potential customers when needed.
• Feed and medicate dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions or injuries.
• Sanitation of lobby, boarding, and daycare areas.
• Monitor daycare operations.
• Bathing dogs.

Skills

Salesmanship

Outgoing personality

Education

High school diploma or equivalent

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Role: Pet Resort Guest Service Representative

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Dumbo, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.