Pet Resort Guest Service Representative FT

K9 Resorts of Wayne; Wayne (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Job summary

K9 Resorts of Wayne is hiring a Pet Resort Guest Service Representative (FT). This role involves greeting clients and ensuring pets receive top-notch care. You will manage check-in/check-out, provide customer tours, and maintain a positive environment. Ideal candidates should possess a high school diploma, an outgoing personality, and the ability to lift at least 20 lbs. Join our award-winning team and grow in a supportive, pet-loving atmosphere.

Qualifications

• Must be able to lift at least 20 lbs.
• High school diploma or equivalent is required.
• Must be available for some weekend and holiday hours.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.

Skills

Ability to lift at least 20 lbs.

Salesmanship personality and comfort

Outgoing, positive, and enthusiastic personality

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

Role

Pet Resort Guest Service Representative FT

Job Summary

As a Pet Resort Guest Service Representative at K9 Resorts of Wayne, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including sanitation of the lobby, boarding, and daycare accommodations, monitoring daycare, bathing dogs.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.