Pet Resort Guest Service Representative

K9 Resorts; Hilliard (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

Job summary

K9 Resorts Luxury Pet Hotel in Hilliard is seeking a Pet Resort Guest Service Representative to be the face of our brand, delivering a “wow experience” to clients and their dogs while upholding our mission and values.

You will greet guests, handle check-in/check-out in our POS, manage reservations, supervise pets, and provide tours when needed. The role requires lifting, weekend/holiday hours, and a sales-minded, outgoing personality; join a dog-loving team in a fast-paced environment.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Responsibilities

• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Skills

Salesmanship

Outgoing personality

Customer service

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off

Job Summary

As a Pet Resort Guest Service Representative at K9 Resorts Luxury Pet Hotel Hilliard, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
  1. Sanitation of the lobby, boarding, and daycare accommodations.
  2. Monitoring daycare.
  3. Bathing dogs.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.