Pet Resort Guest Service Representative FT

K9 Resorts Luxury Pet Hotel; Wayne (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Job summary

K9 Resorts of Wayne is seeking a Pet Resort Guest Service Representative to be the face of our award-winning facility. In this role you will greet clients, manage check-in/check-out, handle reservations, and ensure dogs are cared for with a welcoming, VIP experience.

You will perform tours, assist with feedings and medicate dogs as needed, and help with cleaning and monitoring of daycare. Weekend and holiday hours are required; a high school diploma is required, and a friendly, sales-minded

Qualifications

• High school diploma or equivalent is required.
• Weekend and holiday hours are required.
• Ability to lift at least 20 lbs.
• Sales mindset and comfort with dogs.
• Outgoing, positive and enthusiastic attitude.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform sanitation/cleaning of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Skills

Salesmanship

Outgoing personality

Education

High School Diploma or Equivalent

Job description

Benefits:

• Employee discounts


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Training & development

Role:

Pet Resort Guest Service Representative FT

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Wayne, you are the face of our company. Your primary goal is to provide every client and their dog with a \"wow experience,\" making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.


• Greet all customers entering the building.


• Perform check-in/check-out and reservation procedures in the POS system.


• Take custody of pets and ensure they are properly placed in the building.


• Answer telephone inquiries.


• Provide tours of the facility to potential customers when necessary.


• Feed and medicate all dogs.


• Provide personal playtimes for dogs when requested.


• Perform body checks to identify pre-existing conditions and/or injuries.


• Perform tasks as requested by management, including:
  
  
  
  • Sanitation/cleaning of the lobby, boarding, and daycare accommodations.
  
  
  • Monitoring daycare.
  
  
  • Bathing dogs.
  
  
  
  

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.


• High school diploma or equivalent required.


• Weekend and holiday hours are required.


• Salesmanship personality and comfort.


• Outgoing, positive, and enthusiastic personality.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.