Pet Resort Guest Service Representative

K9 Resorts of Hilliard; Hilliard (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

Job summary

K9 Resorts of Hilliard is seeking a Pet Resort Guest Service Representative. In this role, you will be the face of the company, focused on providing clients and their dogs with a VIP experience. Responsibilities include greeting customers, managing reservations, overseeing pet care, and ensuring a clean environment. Ideal candidates have a high school diploma, a salesmanship personality, and can lift at least 20 lbs. Join us in our family-like atmosphere and be part of a nationally recognized pet care facility with growth potential.

Qualifications

• Some weekend and holiday hours are required.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Skills

Salesmanship personality and comfort

Outgoing, positive, and enthusiastic personality

Ability to lift at least 20 lbs

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off

Role

Pet Resort Guest Service Representative

Job Summary

As a Pet Resort Guest Service Representative at K9 Resorts Luxury Pet Hotel Hilliard, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

Apply now! We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.