Pet Resort Guest Service Representative

K9 Resorts of Middletown; Middletown (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Job summary

K9 Resorts of Middletown is seeking a Pet Resort Guest Service Representative to provide a memorable experience for our clients and their dogs. This role revolves around upholding our mission to ensure each interaction is positive while performing various duties, including check-in/check-out and pet management.

The ideal candidate will be energetic, reliable, and have a high school diploma. Emphasizing teamwork and a love for dogs, this position offers a family-like atmosphere and the potential for growth within our award-winning, nationally recognized pet care facility.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Outgoing, positive, and enthusiastic personality.

Responsibilities

• Follow all operational procedures as outlined.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures.
• Take custody of pets and ensure proper placement.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers.
• Feed and medicate all dogs.
• Perform body checks to identify conditions.
• Sanitation of the lobby and boarding accommodations.

Skills

Salesmanship personality

Outgoing personality

Ability to lift at least 20 lbs

Education

High school diploma or equivalent

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

Role:

Pet Resort Guest Service Representative

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Middletown, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
  • Sanitation of the lobby, boarding, and daycare accommodations.
  • Monitoring daycare.
  • Bathing dogs.

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family‑like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top‑rated pet care facility.