Pet Resort Guest Service Representative, Part Time

K9 Resorts of Grand Rapids; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Job summary

K9 Resorts of Grand Rapids is seeking a Guest Service Representative responsible for providing exceptional service to clients and their pets. You will ensure every guest feels like a VIP, maintaining a positive, caring atmosphere during their visit.

Ideal candidates will be enthusiastic, heavy lift capable, and have a high school diploma. With opportunities for advancement, this family-owned company values teamwork and customer satisfaction.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.

Responsibilities

• Greet all customers entering the building.
• Perform check-in and check-out procedures.
• Feed and medicate all dogs as needed.

Skills

Ability to lift at least 20 lbs

Enthusiastic personality

Positive and professional attitude

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Culture and Values:

• We have a positive mindset focused on our actions and attitudes.
• We thrive as a result of teamwork that looks out for one another.
• We provide legendary service, consistently, internal and external.
• We are accountable, always looking to improve, always open to feedback.
• We will cherish and honor safety for all we touch.
• We strive for perfection, even in the midst of impossibility, with intense attention to detail.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in and check-out procedures, as well as reservation processes, in the POS system.
• Take custody of pets and ensure they are properly placed in the designated area of the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
  • Sanitation of the lobby, boarding, and daycare accommodations.
  • Monitoring daycare.
  • Bathing dogs.

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• An enthusiastic personality is comfortable selling.
• Positive, professional and hardworking.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with growth potential, join our nationally recognized, top-rated pet care facility.