Pet Resort Guest Service Representative

K9 Resorts of North Olmsted; North Olmsted (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Job summary

A leading pet care facility in North Olmsted, Ohio, is seeking a Pet Resort Guest Service Representative to provide exceptional service for pets and their owners. The role includes customer interactions, operational tasks, and ensuring a comfortable environment for all guests. Ideal candidates should have a high school diploma, be able to lift 20 lbs, and possess an outgoing personality. This position offers opportunities for growth within the company, known for its awards in pet care excellence.

Qualifications

• Some weekend and holiday hours are required.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Provide tours of the facility to potential customers when necessary.

Skills

Ability to lift at least 20 lbs

Salesmanship personality

Outgoing, positive, and enthusiastic personality

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule

Job Summary

As a Pet Resort Guest Service Representative at K9 Resorts of North Olmsted, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
  • Sanitation of the lobby, boarding, and daycare accommodations.
  • Monitoring daycare.
  • Bathing dogs.

Qualifications

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.

Company Overview

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

Additional Information

Apply now! We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.