Pet Resort General Manager: Lead Teams, Drive Growth

K9 Resorts Luxury Pet Hotel; Chicago (IL); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Zusammenfassung

K9 Resorts Luxury Pet Hotel in Madison, NJ, seeks a General Manager to lead operations, people, and performance at the highest level. Drive a 5-star guest experience across the resort, oversee all departments, and own profitability with a focus on growth and service excellence.

You'll coach leaders, set standards, build partnerships with veterinarians and pet professionals, and champion a culture of accountability, safety, and pet care excellence in a fast-paced luxury environment.

Qualifikationen

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Strong business acumen with awareness of P&L, labor and metrics.
• Ability to lead teams, drive accountability, and develop talent.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset with focus on growth and results.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Aufgaben

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Oversee day-to-day operations across all departments and ensure cleanliness, safety, and pet care standards.
• Manage scheduling, staffing levels, and labor efficiency.
• Drive revenue through service offerings, client retention, and enrollment growth.
• Personally resolve high-level customer concerns and monitor guest experience improvements.
• Act as Brand Ambassador and build partnerships with veterinarians, groomers, and pet-related businesses.
• Own P&L performance and profitability; monitor KPIs and manage expenses, payroll, and budgeting.

Kenntnisse

Leadership

Communication

Sales mindset

Problem-solving

Decision-making

Talent development

Customer service

Jobbeschreibung

K9 Resorts Luxury Pet Hotel in Madison, NJ, seeks a General Manager to lead operations, people, and performance at the highest level. Drive a 5-star guest experience across the resort, oversee all departments, and own profitability with a focus on growth and service excellence.

You'll coach leaders, set standards, build partnerships with veterinarians and pet professionals, and champion a culture of accountability, safety, and pet care excellence in a fast-paced luxury environment.