Pet Resort General Manager — Lead Ops & Growth

K9 Resorts; Malvern (Chester County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision

Paid time off

Flexible scheduling

Leadership training

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in Malvern, PA seeks a General Manager to lead operations, people, and performance across the resort. You will drive consistency in service quality, manage teams, and own the guest experience from check-in to departure, ensuring exceptional care for every dog and client.

You’ll oversee daily operations, finances, vendor relations, and marketing initiatives while building a high-performing culture, delivering growth, and upholding safety standards in a fast-paced,

Qualifications

• 3–4+ years of management experience in pet care, hospitality, or retail.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen including P&L, labor, and performance metrics.
• Ability to lead teams, drive accountability, and develop talent.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset focused on growth and results.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead and develop resort management and front-line teams.
• Oversee day-to-day operations across all departments.
• Maintain cleanliness, safety, and pet care standards.
• Set 5-Star service expectations across interactions.
• Drive revenue through services, enrollment, and client retention.
• Build partnerships with veterinarians and pet businesses.
• Own P&L performance and monitor KPIs.
• Identify opportunities to improve efficiency.

Skills

Leadership

Team development

Operations management

P&L management

Customer service

Job description

K9 Resorts Luxury Pet Hotel in Malvern, PA seeks a General Manager to lead operations, people, and performance across the resort. You will drive consistency in service quality, manage teams, and own the guest experience from check-in to departure, ensuring exceptional care for every dog and client.

You’ll oversee daily operations, finances, vendor relations, and marketing initiatives while building a high-performing culture, delivering growth, and upholding safety standards in a fast-paced,