Assistant Manager, Luxury Pet Resort — Flexible Scheduling

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Job summary

K9 Resorts Luxury Pet Hotel is seeking an Assistant Manager to join our fast-growing luxury pet resort team in Malvern, PA. You will partner with the General Manager to drive performance, develop talent, and uphold exceptional standards across boarding, daycare, grooming, and guest experience.

You’ll lead by example, coach Supervisors and Technicians, manage scheduling and labor, and monitor KPIs to support growth.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, communication, and problem-solving abilities.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Assist with recruiting, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Set tone for culture, professionalism, and results through leading by example.
• Facilitate team meetings, huddles, and continuous feedback.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Monitor KPIs and support operational and financial performance.
• Support scheduling, staffing, and labor management.
• Handle high-level customer concerns and ensure 5‑Star service.

Skills

Leadership

Team development

Operations management

Customer service

Hiring & onboarding

Scheduling

Job description

K9 Resorts Luxury Pet Hotel is seeking an Assistant Manager to join our fast-growing luxury pet resort team in Malvern, PA. You will partner with the General Manager to drive performance, develop talent, and uphold exceptional standards across boarding, daycare, grooming, and guest experience.

You’ll lead by example, coach Supervisors and Technicians, manage scheduling and labor, and monitor KPIs to support growth.