Pet Resort Front Office Coordinator (Full-Time)

Barkaritaville Pet Resort Inc; San Antonio (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off (PTO)

401(k)

Employee discounts

Job summary

Barkaritaville Pet Resort is hiring a Front Office Coordinator for our San Antonio location. This on-site role requires 3+ years of professional front-office or high-volume administrative experience in a busy environment.

You will manage reservations, handle payments, assist clients, and support pet operations. Strong organizational skills, reliability, and the ability to learn new software are essential.

Qualifications

• At least 3+ years of recent professional front office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment.
• Strong telephone and face-to-face customer service experience.
• Experience managing multiple responsibilities and competing priorities.
• Strong computer skills and ability to quickly learn new software.
• Experience handling cash and payments with accuracy and balance daily.
• Excellent organization and attention to detail.
• Professional written and verbal communication skills.
• Reliability, punctuality, and consistent attendance.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Ability to stay professional and organized during busy periods.
• Comfortable around dogs and cats.

Responsibilities

• Provide professional, friendly service to clients in person and by phone
• Manage a busy phone line, answer questions, and communicate accurate information
• Schedule reservations and maintain customer and pet records
• Check pets in and out for daycare, boarding, grooming, and other services
• Process payments and maintain accurate billing records
• Resolve routine client concerns professionally and know when to involve management
• Enter and maintain accurate information in our reservation software
• Prioritize multiple tasks and follow through in a fast-paced front office
• Communicate clearly with clients and team members
• Assist with safe pet handling and resort operations when needed

Skills

Customer service

Organizational skills

Attention to detail

Punctuality

Independence

Tools

Reservation software

Microsoft Word

Excel

Outlook

Job description

Barkaritaville Pet Resort is hiring a Front Office Coordinator for our San Antonio location. This on-site role requires 3+ years of professional front-office or high-volume administrative experience in a busy environment.

You will manage reservations, handle payments, assist clients, and support pet operations. Strong organizational skills, reliability, and the ability to learn new software are essential.