Front Office Coordinator

Barkaritaville Pet Resort Inc

San Antonio (TX)

On-site

USD 21,000 - 25,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off (PTO)

401(k)

Employee discounts

Job summary

Barkaritaville Pet Resort is hiring a Front Office Coordinator for our San Antonio location. This on-site role requires 3+ years of professional front-office or high-volume administrative experience in a busy environment.

You will manage reservations, handle payments, assist clients, and support pet operations. Strong organizational skills, reliability, and the ability to learn new software are essential.

Qualifications

At least 3+ years of recent professional front office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment.
Strong telephone and face-to-face customer service experience.
Experience managing multiple responsibilities and competing priorities.
Strong computer skills and ability to quickly learn new software.
Experience handling cash and payments with accuracy and balance daily.
Excellent organization and attention to detail.
Professional written and verbal communication skills.
Reliability, punctuality, and consistent attendance.
Ability to work independently, take initiative, and follow through on responsibilities.
Ability to stay professional and organized during busy periods.
Comfortable around dogs and cats.

Responsibilities

Provide professional, friendly service to clients in person and by phone
Manage a busy phone line, answer questions, and communicate accurate information
Schedule reservations and maintain customer and pet records
Check pets in and out for daycare, boarding, grooming, and other services
Process payments and maintain accurate billing records
Resolve routine client concerns professionally and know when to involve management
Enter and maintain accurate information in our reservation software
Prioritize multiple tasks and follow through in a fast-paced front office
Communicate clearly with clients and team members
Assist with safe pet handling and resort operations when needed

Skills

Customer service

Organizational skills

Attention to detail

Punctuality

Independence

Tools

Reservation software

Microsoft Word

Excel

Outlook

Job description

Front Office Coordinator

Barkaritaville Pet Resort – San Antonio, Texas
Full-Time | On-Site | $15.00–$18.00 per hour, based on experience

Barkaritaville Pet Resort is seeking an experienced, dependable Front Office Coordinator for our San Antonio location.

This is not an entry-level front desk position. We are seeking a candidate with at least 3 years of recent professional front-office or administrative experience in a busy, customer-facing environment.

This position is best suited for someone who has successfully worked in a busy professional office, medical office, veterinary practice, hospitality environment, or other high-volume administrative setting and is comfortable managing multiple responsibilities with professionalism, accuracy, and minimal supervision.

We are especially interested in candidates who are highly organized, dependable, confident, professional, and self-motivated-someone who recognizes what needs to be done, takes initiative, and follows through without requiring constant direction.

What You'll Do

Provide professional, friendly service to clients in person and by phone
Manage a busy phone line, answer questions, and communicate accurate information
Schedule reservations and maintain customer and pet records
Check pets in and out for daycare, boarding, grooming, and other services
Process payments and maintain accurate billing records
Resolve routine client concerns professionally and know when to involve management
Enter and maintain accurate information in our reservation software
Prioritize multiple tasks and follow through in a fast-paced front office
Communicate clearly with clients and team members
Assist with safe pet handling and resort operations when needed

Experience We're Looking For

Required Experience & Qualifications

At least 3+ years of recent professional front office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment
Strong telephone and face-to-face customer service experience
Experience managing multiple responsibilities and competing priorities
Strong computer skills and ability to quickly learn new software
Experience accurately handling a cash drawer, processing cash and credit/debit card payments, providing correct change, and balancing or reconciling daily transactions
Excellent organization and attention to detail
Professional written and verbal communication skills
Demonstrated reliability, punctuality, and consistent attendance
Ability to work independently, take initiative, and follow through on responsibilities
Ability to remain professional and organized during busy periods
Comfortable working around dogs and cats

Strongly Preferred

5+ years of professional front office or administrative experience
Experience in a medical office, veterinary practice, professional office, hospitality environment, or other busy service-based business
Experience processing payments, billing, and maintaining client records
Experience with scheduling or reservation systems
Experience managing busy or multi-line phones
Strong data-entry skills
Experience with Microsoft Word, Excel, Outlook, email, and other office software

Pet industry experience is helpful but not required. We are more interested in proven professional front-office experience, dependability, sound judgment, and the ability to learn our industry and systems.

About Barkaritaville Pet Resort

Barkaritaville Pet Resort is a locally owned, full-service pet resort that has served Corpus Christi and San Antonio combined for over 17 years. We provide lodging, daycare, grooming, and other pet care services in a professional and welcoming environment.

Our front office is an important part of our operation. Clients depend on our team to be organized, accurate, professional, and reliable. We are looking for someone who takes pride in their work, follows through on responsibilities, and understands the importance of consistently providing excellent service.

Pay & Benefits

$15.00-$18.00 per hour + Tips, depending on experience.