Pet Resort Front Desk Host — Elevate Guest & Pet Experience

Workstream; New Hampshire; On-site; USD 36,000 - 48,000; Full time

Job summary

NVA Pet Resorts in Hooksett, NH, is seeking a Full-Time Pet Host (Customer Service Representative). You will run the front desk to create exceptional experiences for pet parents and their furry family members, handling check-ins/outs, reservations, and payments with a friendly, professional demeanor.

As the first and last impression of our resort, you will greet clients and pets, balance transactions, verify vaccination records, upsell services, and keep the lobby safe and welcoming while

Qualifications

• Experience in front desk/customer-facing roles preferred.
• Ability to manage multiple tasks in a busy environment.
• Strong communication and problem-solving skills.

Responsibilities

• Greet clients, pets and vendors warmly.
• Manage check-ins and check-outs for guests.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Recommend services and activity packages to meet client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Assist team as needed in a fast-paced setting.

Skills

Customer service

Communication

Multitasking

POS systems

Tools

Phone systems

Computer systems

Job description

NVA Pet Resorts in Hooksett, NH, is seeking a Full-Time Pet Host (Customer Service Representative). You will run the front desk to create exceptional experiences for pet parents and their furry family members, handling check-ins/outs, reservations, and payments with a friendly, professional demeanor.

As the first and last impression of our resort, you will greet clients and pets, balance transactions, verify vaccination records, upsell services, and keep the lobby safe and welcoming while