Pet Resort Front Desk & Guest Experience Lead

Workstream; Derry (NH); On-site; USD 34,000 - 42,000; Full time

Job summary

NVA Pet Resorts in New Hampshire is hiring a Full-Time Customer Service Representative (Pet Host) to welcome pets and their families and to run the front desk, ensuring a calm, friendly lobby.

You’ll manage check-ins and check-outs, book boarding, daycare, grooming and training, answer phones and emails, process payments, verify vaccination records, and upsell services while keeping the lobby clean and safe.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and organized.
• Able to multitask in a busy lobby.
• Comfortable handling pets and giving tours.
• Reliable weekend and holiday availability.

Responsibilities

• Greet clients and pets warmly at the front desk.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Recommending services and activity packages that meet client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.

Skills

Front desk operation

Customer service

Phone etiquette

Upselling services

Organization

Job description

NVA Pet Resorts in New Hampshire is hiring a Full-Time Customer Service Representative (Pet Host) to welcome pets and their families and to run the front desk, ensuring a calm, friendly lobby.

You’ll manage check-ins and check-outs, book boarding, daycare, grooming and training, answer phones and emails, process payments, verify vaccination records, and upsell services while keeping the lobby clean and safe.