Pet Resort Front Desk Host - Customer Experience Pro

Workstream; Parker (CO); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Employee Pet Care Discounts

Paid Training

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts in Parker, CO is hiring a Full-Time Customer Service Representative (Pet Host) to welcome clients and their pets, manage the front desk, and ensure a safe, friendly environment for every guest.

You will handle check-ins and check-outs, bookings for boarding, daycare, grooming, and training, answer phones and emails, process payments, verify vaccination records, and promote services and memberships to meet client needs while keeping the lobby calm and organized.

Qualifications

• Customer-focused and friendly with a professional demeanor.
• Ability to multitask in a fast-paced lobby and front desk environment.
• Strong communication while handling phones, emails, and guests.
• Comfortable greeting clients and managing check-ins/check-outs.

Responsibilities

• Greet clients and pets warmly and manage front desk.
• Handle check-ins/check-outs, bookings, and reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Verify vaccination records and manage waitlists.
• Promote services and memberships when appropriate.
• Communicate updates to leadership and team.

Skills

Excellent communication skills

Customer service orientation

Phone handling

Booking software

Team collaboration

Tools

Booking software

POS systems

Job description

NVA Pet Resorts in Parker, CO is hiring a Full-Time Customer Service Representative (Pet Host) to welcome clients and their pets, manage the front desk, and ensure a safe, friendly environment for every guest.

You will handle check-ins and check-outs, bookings for boarding, daycare, grooming, and training, answer phones and emails, process payments, verify vaccination records, and promote services and memberships to meet client needs while keeping the lobby calm and organized.