Pet Host: Front Desk & Guest Experience

Workstream; Boulder (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts, part of National Veterinary Associates, is seeking a friendly Customer Service Representative (Pet Host) to manage front desk duties, greet clients and pets, and coordinate services. You will handle bookings, payments, and communications, ensuring a safe, welcoming environment for pets and families.

This full-time role requires weekend and holiday availability, with opportunities for growth within the NVA network.

Qualifications

• Experience in customer service or guest-facing roles.
• Ability to multitask in a busy reception area.
• Comfortable handling phones, scheduling, and basic computer systems.
• Willingness to upsell services and memberships.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Manage check-ins and check-outs for guests and pets.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions accurately.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Recommend services and activity packages to clients.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Support team during busy periods and handle occasional tasks.

Skills

Customer service

Multitasking

Phone handling

Scheduling

Upselling

Tools

Scheduling software

Payment processing

Job description

NVA Pet Resorts, part of National Veterinary Associates, is seeking a friendly Customer Service Representative (Pet Host) to manage front desk duties, greet clients and pets, and coordinate services. You will handle bookings, payments, and communications, ensuring a safe, welcoming environment for pets and families.

This full-time role requires weekend and holiday availability, with opportunities for growth within the NVA network.