Pet Host — Front Desk & Guest Experience Leader

Workstream; Exeter (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

NVA Pet Resorts in Exeter, NH, is seeking a Full-Time Customer Service Representative (Pet Host) to create exceptional experiences for pet parents and their furry family members.

As the first and last impression of the resort, you will handle front desk operations, scheduling, tours, and upsell services while keeping the lobby welcoming and organized. This role requires weekend and holiday availability and a passion for pets; you will join a team dedicated to safe, fun, and loving environments.

Qualifications

• Friendly, confident, and professional.
• Detail-oriented and organized.
• Comfortable multitasking in a busy lobby.
• Strong with phones, scheduling, and computer systems.
• Capable of upselling services and memberships.

Responsibilities

• Greet clients and pets in a welcoming manner.
• Manage check-ins/check-outs and reservations.
• Answer calls, emails, and messages promptly.
• Process payments and balance transactions.
• Communicate updates to leadership and maintain lobby cleanliness.

Skills

Customer service

Multitasking

Phone handling

Scheduling software

Tools

Reservation software

Job description

NVA Pet Resorts in Exeter, NH, is seeking a Full-Time Customer Service Representative (Pet Host) to create exceptional experiences for pet parents and their furry family members.

As the first and last impression of the resort, you will handle front desk operations, scheduling, tours, and upsell services while keeping the lobby welcoming and organized. This role requires weekend and holiday availability and a passion for pets; you will join a team dedicated to safe, fun, and loving environments.