Pet Resort Front Desk & Guest Experience

Workstream; Littleton (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts in Littleton, CO is seeking a friendly and professional Customer Service Representative (Pet Host) to greet clients, manage front desk operations, and coordinate bookings for boarding, daycare, grooming, and training.

You will handle phones, emails, and payments, verify vaccination records, and assist during peak times while delivering exceptional experiences to pet parents and their pets. Weekends and holidays may be required.

Qualifications

• Friendly, confident and professional demeanor.
• Detail-oriented and organized approach.
• Comfortable multitasking in a busy lobby and handling phones.
• Good with scheduling and computer systems.
• Willingness to tour, sell packages and memberships.

Responsibilities

• Greet clients and pets warmly and professionally.
• Manage check-ins/check-outs and lobby flow.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and messages promptly.
• Process payments and balance daily transactions.
• Obtain and verify vaccination records and maintain records.
• Manage waitlists during peak periods and upsell services.
• Communicate updates to leadership and keep lobby clean.

Skills

Customer service

Communication

Multitasking

Phone handling

Scheduling

Upselling

Tools

Scheduling software

Job description

NVA Pet Resorts in Littleton, CO is seeking a friendly and professional Customer Service Representative (Pet Host) to greet clients, manage front desk operations, and coordinate bookings for boarding, daycare, grooming, and training.

You will handle phones, emails, and payments, verify vaccination records, and assist during peak times while delivering exceptional experiences to pet parents and their pets. Weekends and holidays may be required.