Pet Resort Front Desk Host — Customer Service Pro

Workstream; West Palm Beach (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

NVA Pet Resorts in West Palm Beach, FL is seeking a Full-Time Customer Service Representative (Pet Host) to run the front desk, greet clients and pets, and manage bookings for boarding, daycare, grooming, and training. You will ensure a welcoming atmosphere and smooth daily operations.

Responsibilities include handling phones and emails, balancing transactions, verifying vaccination records, and promoting services and memberships while delivering exceptional pet-parent experiences.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and highly organized.
• Comfortable multitasking in a fast-paced lobby.
• Strong with phones, scheduling, and computer systems.
• Able to upsell services and memberships while delivering great care.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Recommend services and activity packages to meet client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Support team with pet handling and occasional cleaning; stay flexible.

Skills

Front desk operations

Customer service

Phone handling

Scheduling software

Upselling services

Pet care enthusiasm

Team player

Job description

NVA Pet Resorts in West Palm Beach, FL is seeking a Full-Time Customer Service Representative (Pet Host) to run the front desk, greet clients and pets, and manage bookings for boarding, daycare, grooming, and training. You will ensure a welcoming atmosphere and smooth daily operations.

Responsibilities include handling phones and emails, balancing transactions, verifying vaccination records, and promoting services and memberships while delivering exceptional pet-parent experiences.