Pet Resort Front Desk Host — Customer Experience Pro

Workstream; Norcross (GA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Pet care discounts

Tips

Career growth

Job summary

NVA Pet Resorts in Norcross, GA, is seeking a full-time Customer Service Representative (Pet Host) to manage front desk operations, greet clients and pets, and coordinate reservations. You will balance transactions, verify vaccination records, and upsell services in a fast-paced luxury pet resort environment.

The role emphasizes friendliness, organization, and the ability to multitask while delivering exceptional experiences to pet parents and their furry family members.

Qualifications

• Customer service mindset with friendly demeanor.
• Comfortable handling pets when needed.
• Willingness to work weekends and holidays.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Recommend services and activity packages meeting client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Assist team as needed, including handling pets or messes.

Skills

Phone handling

Scheduling

Computer systems

Multitasking

Customer service

Job description

NVA Pet Resorts in Norcross, GA, is seeking a full-time Customer Service Representative (Pet Host) to manage front desk operations, greet clients and pets, and coordinate reservations. You will balance transactions, verify vaccination records, and upsell services in a fast-paced luxury pet resort environment.

The role emphasizes friendliness, organization, and the ability to multitask while delivering exceptional experiences to pet parents and their furry family members.