Pet Host: Front Desk & Guest Experience

Workstream; Centennial (CO); On-site; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts in Centennial, CO is seeking a Full-Time Customer Service Representative (Pet Host) to lead the front desk, warmly greet clients, and ensure a safe, welcoming lobby for pets and their families.

You will schedule and coordinate boarding, daycare, grooming and training, answer calls, process payments, and verify vaccination records while upholding high service standards in a fast-paced environment.

Qualifications

• Experience in customer service preferred.
• Comfortable with phones, scheduling and computer systems.
• Willing to work weekends and holidays.
• Able to communicate effectively with pet parents and team members.

Responsibilities

• Greet clients, pets and vendors in a friendly manner.
• Manage front desk check-ins and check-outs.
• Book boarding, daycare, grooming and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Recommend services and activity packages to clients.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.

Skills

Friendly demeanor

Detail-oriented

Multitasking

Phone systems

Communication

Tools

Scheduling software

Job description

NVA Pet Resorts in Centennial, CO is seeking a Full-Time Customer Service Representative (Pet Host) to lead the front desk, warmly greet clients, and ensure a safe, welcoming lobby for pets and their families.

You will schedule and coordinate boarding, daycare, grooming and training, answer calls, process payments, and verify vaccination records while upholding high service standards in a fast-paced environment.