Pet Resort Front Desk & Guest Concierge

Unleashed-Doggy-Daycare; Johns Creek (GA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Discounted daycare/boarding for your 4

Medical/vision/dental plans

401(k)

Job summary

Unleashed Pet Resort is seeking a warm, friendly Customer Service Representative to be the first point of contact for our clients and their pets. You will greet guests, handle inquiries, and schedule services to ensure a great experience for every pet and parent.

Responsibilities include front desk operations, coordinating with grooming and kennel staff, and maintaining a clean, welcoming reception area. This role requires flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Experience in customer service is helpful but not required.
• Excellent communication via phone, email, and in person.
• Willingness to work evenings, weekends, and holidays as needed.
• Able to manage front desk duties and assist with daily operations.

Responsibilities

• Greet guests and their pets warmly at arrival.
• Answer calls and emails with helpful information about services.
• Schedule appointments and manage reservations.
• Assist with check-ins/check-outs and front desk duties.
• Coordinate with grooming/kennel staff regarding pet needs.
• Use kennel software to book appointments and update client profiles.
• Maintain front office cleanliness and professional appearance.
• Represent the village with a friendly, customer-focused attitude.

Skills

Customer service

Communication skills

Team player

Flexibility

Organization

Dog lover

Job description

Unleashed Pet Resort is seeking a warm, friendly Customer Service Representative to be the first point of contact for our clients and their pets. You will greet guests, handle inquiries, and schedule services to ensure a great experience for every pet and parent.

Responsibilities include front desk operations, coordinating with grooming and kennel staff, and maintaining a clean, welcoming reception area. This role requires flexibility to work evenings, weekends, and holidays as needed.