Pet Resort Front Desk & Guest Care Specialist

Finger Lakes Pet Resort; Hathaway Corners (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Discounted dog daycare and boarding

Medical, vision, and dental plans

401(k) plan

Job summary

Finger Lake Pet Resort in New York is looking for a warm and friendly Customer Service Representative to be the first point of contact for clients and their pets. You will greet guests, answer questions about services, and help ensure a fantastic experience for every pet and parent.

Responsibilities include front desk duties, scheduling, basic pet safety, coordinating with grooming and kennel staff, and maintaining a clean, welcoming office.

Qualifications

• Excellent communication skills: phone, interpersonal, and written with proper spelling and grammar.
• Team player who collaborates to ensure guests and pet parents are cared for.
• Customer service background preferred, but not required; drive to meet and exceed client expectations.
• Flexible schedule, including evenings, weekends, and holidays.
• Organized with attention to detail to manage varying needs.
• Able to handle dogs of all sizes and assist with front desk duties.
• Strong passion for working with animals.

Responsibilities

• Greet clients and their pets with a cheerful, friendly demeanor.
• Answer phone calls and emails with helpful information about services.
• Schedule appointments and manage reservations.
• Assist with check-ins/check-outs and front desk tasks.
• Coordinate with grooming and kennel staff for pet needs.
• Maintain front office cleanliness and organization.
• Escort dogs to play areas or kennels and ensure safety.

Skills

Communication

Team player

Customer service

Flexibility

Organization

Stamina

Dog lover

Job description

Finger Lake Pet Resort in New York is looking for a warm and friendly Customer Service Representative to be the first point of contact for clients and their pets. You will greet guests, answer questions about services, and help ensure a fantastic experience for every pet and parent.

Responsibilities include front desk duties, scheduling, basic pet safety, coordinating with grooming and kennel staff, and maintaining a clean, welcoming office.