Pet Resort Front Desk & Guest Concierge

My Three Dogs Hwy 17; Mount Pleasant (SC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Discounted daycare

Discounted boarding

Medical/vision/dental plans

401k

Job summary

My Three Dogs HWY 17 is seeking a warm, friendly Customer Service Representative to be the first contact for clients and their pets. You will greet guests, answer questions about boarding, grooming, and daycare, and help ensure a fantastic experience for every pet and parent.

Responsibilities include scheduling, front desk operations, documenting visits, and coordinating with grooming and kennel staff. A positive, customer-focused attitude is essential.

Qualifications

• Excellent verbal and written communication with a professional, friendly demeanor.
• Team-oriented with the ability to collaborate with kennel and grooming staff.
• Background in customer service is preferred but not required; willingness to learn.
• Flexible schedule including evenings, weekends, and holidays as needed.
• Strong organizational skills to manage reservations and client records.
• Stamina to assist with dogs of varying sizes during busy shifts.
• Love for dogs and passion for pet care.

Responsibilities

• Greet clients and pets warmly as the first point of contact.
• Answer calls and emails with information about services and policies.
• Schedule appointments and manage reservations for boarding, grooming, and daycare.
• Assist with front desk operations, check-ins and check-outs.
• Coordinate with grooming and kennel staff for pet needs and timelines.
• Maintain front office cleanliness and organization.
• Present a welcoming image of the village through appearance and demeanor.

Skills

Excellent communication

Team player

Customer service background

Flexibility

Organized

Physical stamina

Dog lover

Job description

My Three Dogs HWY 17 is seeking a warm, friendly Customer Service Representative to be the first contact for clients and their pets. You will greet guests, answer questions about boarding, grooming, and daycare, and help ensure a fantastic experience for every pet and parent.

Responsibilities include scheduling, front desk operations, documenting visits, and coordinating with grooming and kennel staff. A positive, customer-focused attitude is essential.