Pet Resort Assistant GM: Lead Teams & Grow Operations

NVA General Practice; Largo (FL); Sur place; USD 46 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) with employer match

HSA/FSA options

Disability insurance

Life/critical illness plans

Career growth

Résumé du poste

NVA Pet Resorts is seeking an hands-on Assistant General Manager to help lead the Advantage Pet Center at Largo, Florida. You will partner with the General Manager to run daily operations, develop the team, and ensure outstanding care for pets and their people.

As a key leader on the Resort Leadership Team, you will drive culture, performance, staffing, and customer satisfaction while achieving budgeted targets.

Qualifications

• High school diploma or equivalent.
• 2–4 years of customer service experience (leadership experience a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45–50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance, and a vehicle for pet transport in an emergency.
• Ability to support and influence workplace change and improvement.

Responsabilités

• Lead and develop Shift Leads and Team Members to build capability and confidence.
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1–2 shifts per week as Manager on Duty to set expectations and inspect results.
• Ensure effective staffing and shift execution while following scheduling and labor guidelines.
• Resolve customer concerns with empathy, professionalism, and a solutions mindset.
• Execute daily audits, checklists, and end-of-shift reporting.

Connaissances

Customer service leadership

Communication

Office software

POS systems

Team leadership

Evening/weekend availability

Formation

High school diploma or equivalent

Outils

Point-of-sale systems

Description du poste

NVA Pet Resorts is seeking an hands-on Assistant General Manager to help lead the Advantage Pet Center at Largo, Florida. You will partner with the General Manager to run daily operations, develop the team, and ensure outstanding care for pets and their people.

As a key leader on the Resort Leadership Team, you will drive culture, performance, staffing, and customer satisfaction while achieving budgeted targets.