Pet Resort: Assistant General Manager — Lead Culture

NVA Pet Resorts; West Palm Beach (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability insurance

Job summary

NVA Pet Resorts in West Palm Beach, FL is seeking an Assistant General Manager to lead a resort team, drive service excellence, and partner with the General Manager to align operations with business goals.

You will coach Shift Leads and staff, manage staffing and budgets, and implement data-driven improvements across operations, sales, and guest experience. Expect up to 50 hours weekly, including evenings and weekends.

Qualifications

• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance, and vehicle for transporting a pet in emergencies.

Responsibilities

• Model NVA values and leadership competencies through daily leadership behaviors.
• Coach and develop Shift Leads and Team Members to build capability and confidence.
• Recognize strong performance and address concerns promptly, fairly, and consistently.
• Partner with the General Manager to create an engaging workplace culture.
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results.
• Resolve customer concerns with empathy, professionalism, and a solutions mindset.
• Ensure teams are trained and proficient across all resort tasks and operating standards.
• Execute daily audits, checklists, and end-of-shift reporting across departments.
• Support budgeting, scheduling, and expense management to meet performance targets.
• Help recruit, hire, onboarding, and training; support performance management.

Skills

Customer service experience

Leadership experience

Communication skills

Team leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

NVA Pet Resorts in West Palm Beach, FL is seeking an Assistant General Manager to lead a resort team, drive service excellence, and partner with the General Manager to align operations with business goals.

You will coach Shift Leads and staff, manage staffing and budgets, and implement data-driven improvements across operations, sales, and guest experience. Expect up to 50 hours weekly, including evenings and weekends.