Pet Resort Assistant GM: Lead Teams & Guest Care

No Leash Needed; Largo (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision

401(k) with employer match

HSA & FSA options

Disability plans

Career growth within a rapidly growing

Job summary

National Veterinary Associates (NVA) Pet Resorts seeks an Assistant General Manager to lead a high-performing team and support day-to-day operations. You’ll work closely with the GM to coach staff, drive results, and deliver outstanding care for pets and their people.

You’ll help manage staffing, budgeting, guest experience, and sales initiatives while building a positive culture and mentoring future leaders in a fast-growing organization.

Qualifications

• 2–4 years of customer service experience with leadership exposure.
• Experience in hospitality, retail, restaurant, or veterinary settings preferred.
• Strong communication and people leadership skills.
• Willingness to work evenings, weekends, and up to 45–50 hours weekly.

Responsibilities

• Lead by example, coach Shift Leads and Team Members, and foster a positive culture.
• Oversee daily operations, staffing, budgeting, and expense control.
• Drive sales, memberships, and service growth through local initiatives.
• Partner with the GM to ensure exceptional pet care and guest experience.

Skills

Customer service leadership

People leadership

Communication skills

Hospitality/retail/vet experience

Education

High school diploma or equivalent

Job description

National Veterinary Associates (NVA) Pet Resorts seeks an Assistant General Manager to lead a high-performing team and support day-to-day operations. You’ll work closely with the GM to coach staff, drive results, and deliver outstanding care for pets and their people.

You’ll help manage staffing, budgeting, guest experience, and sales initiatives while building a positive culture and mentoring future leaders in a fast-growing organization.