Assistant General Manager — Pet Resort Leader

Pompano Pet Lodge; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA & FSA options

Disability plans

Job summary

NVA Pet Resorts is seeking an Assistant General Manager to lead a high‑performing team and partner with the General Manager to drive daily operations, service quality, and guest experience. You’ll coach Shift Leads, manage staffing and scheduling, and contribute to sales and budget goals while upholding exceptional pet care in a fast‑growing pet care company.

The role requires strong communication, leadership, and a passion for pets, with availability for evenings and weekends as needed.

Qualifications

• 2–4 years of customer service experience (leadership experience a plus)
• Hospitality, retail, restaurant, or veterinary experience preferred
• Strong communication and people leadership skills
• Willingness to work evenings, weekends, and up to 45–50 hours per week
• Valid driver’s license and reliable transportation
• Bilingual skills are a plus

Responsibilities

• Lead by example, coach and develop Shift Leads and Team Members
• Run day-to-day operations and ensure excellent pet care, cleanliness and safety
• Support sales and marketing initiatives; drive memberships and service usage
• Review KPIs and assist with budgeting, scheduling, and expense management
• Participate in recruiting, hiring, onboarding, and training; build a pipeline of future leaders
• Foster a positive workplace culture and partner with the GM for resort success

Skills

Leadership

Customer service

People management

Communication

Education

High school diploma or equivalent

Job description

NVA Pet Resorts is seeking an Assistant General Manager to lead a high‑performing team and partner with the General Manager to drive daily operations, service quality, and guest experience. You’ll coach Shift Leads, manage staffing and scheduling, and contribute to sales and budget goals while upholding exceptional pet care in a fast‑growing pet care company.

The role requires strong communication, leadership, and a passion for pets, with availability for evenings and weekends as needed.