Pet-Parent Experience Specialist

Destination Pet; South Carolina; Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet insurance

DailyPay

Job summary

Destination Pet is seeking a friendly Customer Service Representative for Kennel Care in the United States. You will greet pet parents, answer phones, tour facilities, and sell services to keep tails wagging. The role emphasizes great communication, teamwork, and a love for pets in a fast-paced environment.

Availability for evenings, weekends, and holidays is required. Prior customer service or retail experience is preferred; a high school diploma is required.

Qualifications

• 3+ years of customer service experience preferred.
• High school diploma or equivalent required.
• Ability to handle multi-line phones and computer systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Welcoming pet parents and their furry VIPs at check-in and check-out.
• Answering phones with a friendly, professional tone.
• Touring facilities and explaining the services offered.
• Processing payments accurately and balancing the cash drawer.
• Responding to concerns with patience and professionalism.

Skills

Customer service

Phone etiquette

Communication

Retail experience

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Destination Pet is seeking a friendly Customer Service Representative for Kennel Care in the United States. You will greet pet parents, answer phones, tour facilities, and sell services to keep tails wagging. The role emphasizes great communication, teamwork, and a love for pets in a fast-paced environment.

Availability for evenings, weekends, and holidays is required. Prior customer service or retail experience is preferred; a high school diploma is required.