Pet-Parent Concierge: Elevate VIP Customer Service

Destination Pet, LLC; New York (NY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay access

Job summary

Destination Pet, LLC in New York City is hiring a Customer Service Representative at the New York Dog Spa and Hotel—25th Street. You’ll welcome pet parents and their furry VIPs, answer phones, and guide visitors with a friendly, professional approach.

The role requires multitasking and strong communication, with availability on evenings, weekends, and holidays. Pay starts at $18–$19/hour DOE + tips, plus DailyPay option and benefits.

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience preferred
• Strong communication skills
• Ability to lift 40 lbs and stand for long periods

Responsibilities

• Welcome pet parents and their VIPs in a friendly, professional manner
• Answer phones with a smile and multitask efficiently
• Tour new clients through the facility and upsell services
• Maintain safety by verifying up-to-date vaccinations on file
• Manage check-ins/check-outs and cash handling
• Address complaints with patience and professionalism

Skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

Computer systems

POS systems

Job description

Destination Pet, LLC in New York City is hiring a Customer Service Representative at the New York Dog Spa and Hotel—25th Street. You’ll welcome pet parents and their furry VIPs, answer phones, and guide visitors with a friendly, professional approach.

The role requires multitasking and strong communication, with availability on evenings, weekends, and holidays. Pay starts at $18–$19/hour DOE + tips, plus DailyPay option and benefits.