Customer Service Representative (Flexible Working Hours)

Destination Pet; New York (NY); Hybrid; USD 25,000 - 26,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet is hiring a Customer Service Representative for the New York Dog Spa and Hotel on 25th Street. The role blends concierge-level service with fast-paced multitasking in a pet-friendly environment.

You will greet pet parents, answer calls, conduct tours, and drive service uptake while maintaining safety and cleanliness. Ideal candidates have 1+ year of customer service experience, excellent communication, and comfort with multi-line phones and computer systems.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Strong communication skills and ability to handle multiple channels (phone, in person, email).
• Comfort with multiline phones and computer systems.

Responsibilities

• Welcoming pet parents and VIPs and providing a warm, concierge-like service.
• Answering phones with a friendly tone and multitasking efficiently.
• Touring facility guests and upselling services to keep tails wagging.
• Ensuring vaccination records are up to date for safety.
• Managing check-ins/check-outs and handling cash with accuracy.
• Responding to complaints with patience and professionalism.
• Escorting pets to and from enclosures with care and attention to safety.
• Maintaining a clean, welcoming lobby for every guest.
• Collaborating with teammates to ensure smooth daily operations.

Skills

Customer service

Communication skills

Phone etiquette

Multiline phones

Computer systems

Education

High school diploma or equivalent

Tools

Computer systems

Job description

## Customer Service Representative (Flexible Working Hours)Apply: NY Dog Spa & Hotel 25th Street- New York, NY: Part time: Posted Yesterday: JR108899**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next Customer Service Representative at** *New York Dog Spa and Hotel - 25th Street***—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.** Perks & Pay:**Telehealth , 401k and Pet Insurance# Pay starts at **$18–$19.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.** ** Reporting To:**General Manager ** What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig. ** What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned. ** What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**