Experienced Veterinary Client Service Representative

Steele Creek Animal Hospital; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Pet discount

Job summary

Steele Creek Animal Hospital in Charlotte, NC is seeking a friendly client services representative who loves animals and helping pet owners. You will greet clients, answer phones, schedule appointments, and guide new clients through our services, with a focus on clear communication and a calm, compassionate demeanor.

Our team is dedicated to growth and excellence, offering cross-training, a supportive manager, and opportunities to learn additional skills while working in a busy,

Qualifications

• Must love people and pets.
• Flexible shifts Monday–Saturday, some holidays.
• Attention to detail and organization.
• Calm in emergencies.
• Strong team communication and message taking.

Responsibilities

• Answer phones, schedule appointments, and manage client communications.
• Assist front desk and support treatment when needed.
• Maintain clean, organized work area.
• Provide compassionate client service.

Skills

People skills

Customer service

Telephone etiquette

Job description

Overview

Our amazing veterinary client service team is looking to add another exceptional member who loves animals, connects with pet owners, and works with a team devoted to helping both. Steele Creek Animal Hospital opened in 1985. We remain an independently owned clinic that has experienced steady growth, with our happy clients telling their friends and family about our services. This unique practice even offers rehabilitation services for pets with underwater treadmills, acupuncture, holistic medications and other unique therapies. Many animal hospitals in the Charlotte area send us their referrals.

What you need

• Must love PEOPLE and PETS.
• Availability is Monday through Saturday and some holidays, although our shifts are flexible.
• Attention to detail and organization. Keep your work area clean and neat.
• A welcoming smile, pleasant phone voice.
• Willing to learn, probably more than you thought.
• Ability to stay calm in an emergency situation.
• Great team communication, answering phones, taking accurate messages, and setting appointments.

What we do

• Our CSRs understand the difference between general care, urgent, and emergency needs.
• Much of our team is cross-trained. If you desire to learn technical skills, we are willing to teach you. You could possibly work at the front desk and assist in treatment.
• Our management team is kind, hard-working, and right by your side to help you grow.

Physical Demands

• Must be able to lift 40 pounds when necessary.
• Standing for periods of time, filing, assisting pet owners.

Perks

• Health, dental, and vision insurance plans are available.
• Life insurance provided at no cost.
• Generous employee-owned pet discount.