Pet-Loving CSR: Guest Experience & Upsell (Part-Time)

Luxury Pet Hotel Investment; Sterling (VA); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Sterling, VA seeks a high-energy Customer Service Representative to drive guest experiences at the front desk. You will be the face of our luxury pet care brand, handling inquiries, reservations, and client interactions with a focus on upselling services.

Responsibilities include welcoming guests, guiding tours, coordinating pet check-in/out, and maintaining accurate care records while upholding cleanliness and brand standards. Weekend availability is required.

Qualifications

• Customer service experience is preferred.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Customer service

Sales & upselling

Communication

Multitasking

Tech-savvy

Weekend availability

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts in Sterling, VA seeks a high-energy Customer Service Representative to drive guest experiences at the front desk. You will be the face of our luxury pet care brand, handling inquiries, reservations, and client interactions with a focus on upselling services.

Responsibilities include welcoming guests, guiding tours, coordinating pet check-in/out, and maintaining accurate care records while upholding cleanliness and brand standards. Weekend availability is required.