Pet Resort Guest Experience & Upsell Specialist

Luxury Pet Hotel Investment; Leesburg (VA); Vor Ort; USD 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Zusammenfassung

K9 Resorts in Leesburg, VA is seeking a full-time Customer Service Representative to deliver luxury guest experiences and drive reservations.

As CSR you'll handle front desk duties, upsell services, and coordinate pet care, requiring a sales-driven, tech-savvy mindset and weekend/holiday availability. We offer 401(k), health/dental/vision benefits, flexible scheduling, and training programs.

Qualifikationen

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Able to thrive in a fast-paced, team-driven environment.
• Tech-savvy with POS, scheduling and MS Office proficiency.

Aufgaben

• Deliver 5-star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.

Kenntnisse

Customer service

Sales

Communication

Multitasking

Weekend availability

Tools

POS systems

Scheduling

Microsoft Office

Jobbeschreibung

K9 Resorts in Leesburg, VA is seeking a full-time Customer Service Representative to deliver luxury guest experiences and drive reservations.

As CSR you'll handle front desk duties, upsell services, and coordinate pet care, requiring a sales-driven, tech-savvy mindset and weekend/holiday availability. We offer 401(k), health/dental/vision benefits, flexible scheduling, and training programs.