K9 Resorts Part-Time Customer Service Representative

Luxury Pet Hotel Investment; Town of Florida (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

LPHI | K9 Resorts is seeking a Customer Service Representative to drive guest experiences and business growth. You’ll handle front-desk tasks, convert inquiries to reservations, and upsell services for luxury pet care.

Role emphasizes strong sales, exceptional communication, and teamwork in a fast-paced environment. Weekend/holiday availability is required; enjoy benefits and flexible scheduling.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Ability to thrive in a fast-paced, team-driven environment.
• Strong customer service experience and comfort selling services.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Excellent communication

Multitasking

Team player

Tech-savvy

Weekend/holiday availability

Customer service

POS systems

Scheduling software

Microsoft Office

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Customer Service Representative

LPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.