Lux Pet Resort CSR & Guest Experience Specialist

K9 Resorts Luxury Pet Hotel; Greenwich (CT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Stamford is seeking a Customer Service Representative to be the face of our luxury pet care brand. In this part-time, hourly role you’ll welcome guests, drive reservations, and upsell services while delivering exceptional 5-star service.

You’ll handle front desk tasks, tours, and day-to-day operations with a strong sales mindset, excellent communication, and tech proficiency across POS systems and Office apps. Weekend and holiday availability is required.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-comfortable (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction- phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Tech comfort

Team orientation

Tools

POS systems

Microsoft Office

Job description

K9 Resorts Stamford is seeking a Customer Service Representative to be the face of our luxury pet care brand. In this part-time, hourly role you’ll welcome guests, drive reservations, and upsell services while delivering exceptional 5-star service.

You’ll handle front desk tasks, tours, and day-to-day operations with a strong sales mindset, excellent communication, and tech proficiency across POS systems and Office apps. Weekend and holiday availability is required.