Pet-Loving CSR: Elevate Guest Experience & Upsell

K9 Resorts Luxury Pet Hotel; Emerson (NJ); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in Emerson, NJ is seeking a Customer Service Representative to drive guest experience and business growth at our luxury resort. This part-time role operates as hourly non-exempt, with weekend and holiday availability required.

You will handle phone, in-person, and email interactions, lead tours, upsell services, manage check-in/out, and help maintain top-tier standards for our canine guests. Training and employee discounts are included.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with ability to close and upsell services.
• Excellent communication and multitasking skills.
• Thrive in a fast-paced, team-driven environment.
• Tech-savvy with POS systems and scheduling tools.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Assist with check-in/out, care instructions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Customer service

Sales mindset

Excellent communication

Multitasking

Tech-savvy

Weekend and holiday availability

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts Luxury Pet Hotel in Emerson, NJ is seeking a Customer Service Representative to drive guest experience and business growth at our luxury resort. This part-time role operates as hourly non-exempt, with weekend and holiday availability required.

You will handle phone, in-person, and email interactions, lead tours, upsell services, manage check-in/out, and help maintain top-tier standards for our canine guests. Training and employee discounts are included.