Luxury Pet Care CSR: Sales-Driven Guest Experience

Luxury Pet Hotel Investments, LLC; Morristown (NJ); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Health/Dental/Vision

Employee discounts

Job summary

K9 Resorts in Morristown, NJ, is seeking a high-energy Customer Service Representative to be the face of our luxury dog resort. You will drive guest experiences, close inquiries, and upsell services while upholding our premium standards.

Join a fast-paced, team-focused environment where weekend and holiday availability is required. This role combines front-desk service with pet care coordination to ensure flawless customer satisfaction.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Job description

K9 Resorts in Morristown, NJ, is seeking a high-energy Customer Service Representative to be the face of our luxury dog resort. You will drive guest experiences, close inquiries, and upsell services while upholding our premium standards.

Join a fast-paced, team-focused environment where weekend and holiday availability is required. This role combines front-desk service with pet care coordination to ensure flawless customer satisfaction.