Luxury Pet Care Guest Experience & Sales Specialist

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in New Jersey seeks a Customer Service Representative to deliver premium guest experiences and drive reservations, tours, and enrollments. You’ll be the face of our luxury pet care resort, handling inquiries by phone, email, and in person while upselling services and upgrades.

Join a fast-paced, team-driven environment that values exceptional communication, attention to detail, and a passion for dogs.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-enabled (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

multitasking

Tech proficiency

Tools

POS systems

Scheduling software

Microsoft Office

Job description

K9 Resorts Luxury Pet Hotel in New Jersey seeks a Customer Service Representative to deliver premium guest experiences and drive reservations, tours, and enrollments. You’ll be the face of our luxury pet care resort, handling inquiries by phone, email, and in person while upselling services and upgrades.

Join a fast-paced, team-driven environment that values exceptional communication, attention to detail, and a passion for dogs.