Luxury Pet Care CSR & Brand Ambassador | Flexible Schedule

K9 Resorts; Emerson (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Emerson, New Jersey is seeking a high-energy Customer Service Representative to deliver luxury experiences for dogs and peace of mind for their owners. The ideal candidate will excel at fostering client relationships and driving business growth.

You will be responsible for providing exceptional service, converting inquiries into reservations, and engaging with clients both on-site and during community events. Benefits include health, dental, vision, and training programs.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Confidence in closing and upselling services.
• Ability to thrive in a fast-paced, team-driven environment.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Lead engaging tours showcasing our luxury facility.

Skills

Sales mindset

Customer service excellence

Communication skills

Multitasking

Tech comfort (POS systems, Microsoft Office)

Job description

K9 Resorts in Emerson, New Jersey is seeking a high-energy Customer Service Representative to deliver luxury experiences for dogs and peace of mind for their owners. The ideal candidate will excel at fostering client relationships and driving business growth.

You will be responsible for providing exceptional service, converting inquiries into reservations, and engaging with clients both on-site and during community events. Benefits include health, dental, vision, and training programs.