Customer Service Representative

Rover-Oaks-Pet-Resort; Katy (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid Training

Employee Pet Care Discounts

Tips

Insurance

Career growth opportunities

Job summary

NVA Pet Resorts in Katy, TX is seeking a Full-Time Customer Service Representative (Pet Host) to welcome guests and manage front desk operations. You will schedule boarding, daycare, grooming, and training reservations while ensuring pets and their parents feel cared for.

As the first and last impression of the resort, you will handle phones, emails, and payments, verify vaccination records, and suggest services that meet client needs.

Qualifications

• Front desk experience in a service environment.
• Ability to manage check-ins/check-outs and scheduling.
• Experience handling phones, emails, and payments.

Responsibilities

• Greet clients and pets, and manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Recommend services and activity packages to meet client needs.
• Communicate pet updates to leadership.
• Keep lobby and front areas clean and safe.

Skills

Customer service

Front desk

Phone handling

Scheduling

Multitasking

Communication skills

Tools

Reservation software

POS systems

Office software

Job description

We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You'll Do

As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You'll also jump in to help the team when needed - which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We're Looking For

• We're seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Work Schedule

• Full-Time
• Monday-Friday shifts
• Weekend availability required
• Holiday availability required
• Insurance
• Paid Training
• Employee Pet Care Discounts
• Tips
• Career growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day - we'd love to meet you.

24250 Kingsland Blvd, Katy, TX 77450, USA