Pet Host: Customer Service & Guest Experience

City Bark; Cedar Park (TX); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

A pet resort company in Cedar Park, Texas is seeking a Full-Time Customer Service Representative. This role requires excellent communication and customer service skills, as you will engage with pet parents and their furry companions. Responsibilities include handling check-in/check-out processes, managing reservations, and providing exceptional service. Ideal candidates should be passionate about animals, detail-oriented, and capable of lifting pets. Join our team that values a positive and caring environment.

Qualifications

• Must be passionate about animals and animal care, especially dogs and cats.
• Must be reliable, punctual, and able to work a flexible schedule.
• Ability to lift up to 60 lbs and handle dogs of all sizes.

Responsabilités

• Provide impeccable customer service and maintain strong relationships.
• Handle check-ins and check-outs for clients and their pets.
• Make reservations for grooming and training.
• Ensure cleanliness and safety of the facility.

Connaissances

Customer Service Orientation

Attention to Detail

Multitasking

Conflict Resolution

Communication Skills

Outils

Microsoft Office

Description du poste

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Work Schedule

• Full-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required
• Insurance
• Paid Training
• Employee Pet Care Discounts
• Tips
• Career growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

509 Cypress Creek Road, Cedar Park, TX 78613, USA