Pet Hospital Front Desk Concierge

PETCO Animal Supplies Stores, Inc.; Needham (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Hospital Concierge for our Vetco Total Care hospital in Needham, MA. You will be the first and last point of contact for clients, ensuring a compassionate, efficient, and friendly experience while supporting veterinary staff.

The role requires a high school diploma, at least 1 year in a veterinary or customer-facing role, and strong communication. You will manage calls, scheduling, greetings, and basic operations to keep the hospital running smoothly.

Qualifications

• High school diploma required.
• At least 1 year in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate with professional demeanor in stressful situations.
• Excellent telephone and computer skills.
• Previous experience using a Practice Management System preferred.

Responsibilities

• Answer main practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and manage waiting times.
• Assist with training new staff and share knowledge.
• Ensure waiting area is clean and stocked.
• Confirm appointments via client preferred method.

Skills

Communication skills

Telephone skills

Computer skills

Compassionate

Team player

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. is seeking a Hospital Concierge for our Vetco Total Care hospital in Needham, MA. You will be the first and last point of contact for clients, ensuring a compassionate, efficient, and friendly experience while supporting veterinary staff.

The role requires a high school diploma, at least 1 year in a veterinary or customer-facing role, and strong communication. You will manage calls, scheduling, greetings, and basic operations to keep the hospital running smoothly.